QualityCall evaluates 100% of your customer service calls against your own quality checklist and cites the exact transcript evidence behind every score. No sampling. No guesswork. No unexplainable grades.
Most teams review a 2% sample of calls, days after they happen. QualityCall reviews everything, immediately; and shows its work on every line.
We evaluate each call against your 26-metric quality framework: greetings, verification, compliance language, resolution, closing, etc. With conditional metrics correctly marked N/A when they don't apply, never silently skipped.
Every score links to the exact timestamp and transcript line that earned it. When an agent disputes a mark, you don't argue, you point. Built with anti-hallucination scaffolding so the system can never invent a justification.
Each evaluation generates plain-language coaching notes: what the agent did well, what to fix, and the specific moment in the call to review together. Team leads walk into 1:1s prepared, not scrambling.
No new phone system. No workflow overhaul. QualityCall fits around the tools you already use.
Send recordings or transcripts from your existing phone platform. Batch uploads or automatic feeds, whichever suits your volume.
Your quality checklist and reference material become the grading rubric. Every metric is scored with a cited justification from the transcript.
Dashboards for managers, evidence-linked scorecards for QA, and ready-to-use training notes for every agent conversation.
QualityCall is a recurring-revenue software business in a market where the manual alternative, human QA teams sampling a sliver of calls, is slow, expensive, and doesn't scale.
Subscription pricing tied to call volume, so revenue grows with each customer's operation.
Manual QA review costs multiples per call of automated evaluation and covers a fraction of the volume.
Auditable, transcript-cited scoring is what makes automated QA trustworthy enough to act on, and it's the hardest part to replicate.
Send us five recordings. We'll return evidence-cited scorecards and coaching notes, then you decide.
Book a demo